1、负责客户投诉的初步调查；Responsible for the preliminary investigation for customer complaint; 2、负责协调与投诉相关的部门进行调查；Responsible for coordinating the department who are related to the customer complaint; 3、负责对责任部门提供的投诉调查报告的充分性和有效性进行评估；Responsible for evaluating the sufficiency and effectiveness of investigation report which provided by the responsible department; 4、负责对措施的有效性进行跟踪；Responsible for following up the effectiveness of corrective action; 5、负责客户投诉报告的起草和回复；Responsible for issuing the complaint response and responding the investigation report to the customer; 6、负责投诉和CAPA的关闭；Responsible for closing complaint and CAPA; 7、负责对投诉的分析和总结；Responsible for analysis and summary for customer complaint; 8、负责投诉文件的整理和归档；Responsible for document for complaint files. 9、负责与客户经理进行必要的沟通；Responsible for necessary communication with account manager. 10、负责对客户投诉样品的保管；Responsible for the sample storage which are returned from the customer.